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Work

The work behind the desk: a commercial record, and two businesses built end to end.

Every job starts with a quote and ends with a final account. Here is what we have done in between: contracts from £300k fit-outs to a portfolio of about £15m a year, and two businesses built with the approach we now offer clients.

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15
Long-term contracts led at once
c.£15m
Annual portfolio value
£300k - £2m
Fit-out projects, sole commercial lead
Worked example · Joinery contractor

What the report looks like.

A full Commercial Health Check report for a joinery contractor: where the money was going, what each leak was worth, and the three fixes ranked by money against effort. Calder Joinery Ltd is a fictional business and every figure is illustrative, shown so you can see what you would be buying.

Read the whole specimen report →

PDF, nine pages. A worked example, illustrative figures.

What the report says, in short
Retention held on finished jobs, not yet applied for
£14,200 held; £6,800 past its release date now
Extra work instructed on site, never billed
est. £4,300 to £7,900 a year
Payment applications going in below the value of the work
est. £3,000 to £5,600 a year
Quotes sent and not followed up
est. £8,000 to £12,000 a year of winnable work
The owner's time on month-end paperwork
about 9 hours a week
  1. 1.Apply for the retention that is due. £6,800 is contractually due now across three completed contracts. Money already earned, not new work.
  2. 2.Record extra work when it is instructed. A written confirmation the same day, sent from the phone on site, turns a verbal instruction into a variation that can be priced and applied for.
  3. 3.Prepare the application from the records. Month-end takes two hours, goes in on the contract date, and carries the substantiation behind every line, so a short certification has something to answer.
Commercial track record

What the experience is made of.

I have spent more than seven years in commercial management on construction and long-term contracts, on the contractor's side of the table.

That means I have been the person preparing the application, pricing the variation, defending the final account and forecasting the job, not the person auditing it afterwards.

As sole commercial lead on fit-out projects from £300k to £2m, including a railway station lounge and an airport lounge, margins finished above target.

That was because every variation was captured, priced and notified, and everything the contract owed us was chased to settlement. Refurbishment and new-build work followed, including a retirement-living scheme and a residential development.

Since then, commercial lead across a portfolio of fifteen long-term contracts worth about £15m a year, across hospitals, schools and public buildings.

The work covers monthly cost and value reports, forecasting, payment applications with sign-off authority, procurement, and the fund management that decides what a building gets over thirty years.

Presenting the commercial position to senior leadership and to clients' boards each month.

Mentoring assistant and junior surveyors, several of whom now train on the processes described below.

The payment application process I redesigned became the training standard across that portfolio.

The cost and value reporting was rebuilt the same way: dashboards and workbooks that other surveyors now run. That habit, seeing a process that leaks and building the one that does not, is what The Commercial Desk sells.

How I qualified

BSc (Hons) Quantity Surveying through a part-time degree apprenticeship, five years of the job by day and study by night, then Chartered Membership of the CIOB.

CASE 01
Tailoring service business

Thirty-five years of tailoring craft, and a business built around it.

Screenshot of the live Tailor Maa website
“I had thirty-five years of skill and no way to run a business around it. Now the orders, payments and customers are all in one place - and I run it myself.”
Founder, Tailor Maa
The situation

Thirty-five years of skill, with enquiries, pricing, payment and orders handled by memory and by hand. The craft was never the problem; the running of it took her evenings.

What we built
  • ·Website and enquiry-to-quote process
  • ·Structured pricing and quoting
  • ·Card payments and invoicing
  • ·Order statuses and customer updates via WhatsApp templates
  • ·Customer records and the admin around them
The result

A working business, with orders, payments and customer communication running on a system the owner runs herself every day. It is trading and growing, with our involvement down to a few hours a month.

CASE 02
Healthcare service business

A remote occupational therapy service, taken from professional expertise to a launched business.

Screenshot of the live Living Enabled website
“Bilal took what I know and built the business around it - the offer, the bookings, the payments. It launched properly, and it runs without him standing over it.”
Founder, Living Enabled
The situation

A qualified occupational therapist with real demand for her expertise, and no business yet to deliver it through: the offer, the bookings and the payments all still to be designed.

What we built
  • ·The offer itself - defined, priced services for home assessments and training for organisations
  • ·Brand, website and enquiry flow
  • ·Booking, payments and client onboarding
  • ·The admin set up to cope as bookings grow
The result

Launched July 2026: a professional service business with a clear offer, taking bookings from day one - the systems designed to run without us.

CASE 03
This website

The site you are reading, the film, the booking calendar and the enquiry system behind the form were designed and built by us, without an agency.

Start with the health check.

Thirty minutes, no charge.